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Sue c.

I decided to put in a shower for my husband who has dementia and aphasia. Salesman good , obviously because I chose to go go ahead with installation. Installer great . Bathroom not cheap at $17000 but for my husband’s safety considered money well spent . HOWEVER not being a bathroom planner which is what I had paid for , my husband had difficulty accessing the shower because he had to squeeze between the toilet and the shower door to get in and coming out had to get past the seat and not knock his head on cupboard installed above the toilet . So I requested the shower door be moved to the other end and another grab bar because of this . When installer came out he said that it was not possible to do that and that grab bar had not come in yet . So ok it’s now several weeks on and I received a text asking for s review from Paula. I sent s text back saying I would write one when I got the grab bar installed. She called me back saying she needed a check for $187 . So I told her that it sounded as if it had never been ordered in the first place . Which she would not outright admit to . I feel she also got an attitude when I said that was expensive and I had expected to pay something but not that much . She said it included cost of travel too to install . My reply to that was if the bathroom design had been done correctly then I wouldn’t have needed it . For 17000 you expect good functionality especially for my 85 year old husband and good customer service . Does the b

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4.9 out of 5
Out of 377 Reviews
Torch Award
NAHB National Association of Home Builders member
Luxury Bath Technologies Top 10 in customer satisfaction 2014 & 2015